TRANSPORT
High-Speed Rail Checklist
- Arrive early at station, especially first time.
- Use the correct station name; big cities may have multiple stations.
- Keep passport and booking details ready.
- Pack light for easier security and boarding movement.
- Save destination address in Chinese before arrival.
Booking path
- Official booking: 12306.cn — requires passport number at registration.
- Third-party with English support: search Ctrip or Trip.com for train tickets.
- Collect ticket: use passport at station self-service machine or manned window.
Common problems and fallback steps
| Problem | Suggested action |
|---|---|
| Wrong station selected | Check city name carefully — Beijing has Beijing South, Beijing North, Beijing West; Shanghai has Hongqiao and Shanghai Station. |
| Cannot collect ticket at machine | Go to manned window with passport; allow extra 20-30 min. |
| Ticket sold out | Try different train classes (2nd class vs. 1st class) or adjacent time slots; use Ctrip as alternate. |
| Missed train | Go to service desk immediately; same-day rebooking is possible with a fee. |
Day-of checklist
| Step | When | Note |
|---|---|---|
| Confirm station name and platform direction | Night before | Screenshot the station map |
| Arrive at station | 45+ min before departure (first time) | Security lines can be long |
| Pass security with passport + ticket | At gate | Have passport physically accessible |
| Find platform number on departure board | 15-20 min before | Platforms are announced late |
| Board and store luggage | On time | Overhead racks fill quickly on popular routes |
Train schedules and ticketing policies can change. Verify latest timetables on 12306.cn before booking.
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